Privacy Policy

Update 4 April 2025

This privacy policy explains how Padel and Travel uses any personal information collected about you and when you use this website.

What information do we collect about you?

We only acquire personal data that is relevant and which is required in order for us to book and manage your booking with us, and we undertake to process such information specifically in relation to your contract with us, and to ensure its security. 

If you wish to enquire/book with Padel and Travel, we require some personal details such as your name, address, email, etc. 

We use your personally identifiable information in order to book and amend your holiday (and any future holiday bookings).  We will retain this information securely (as many of our clients are repeat customers) or until you request that we delete any personal information.

If you provide us with personal identifiable information for any third parties (ie passport information for other members of your group etc), you must ensure that you have the authority of those third parties to provide their information for us to use to facilitate the booking and as set out in this Policy. By submitting such information on behalf of others, you are confirming that you have their consent.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. We will never pass on your personal information to any other companies or organisations.

Financial data

No financial data (ie credit/debit card details for payment of services) is retained by ourselves or by our Merchant bank.

Security of personal data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We will store all your personal data on secure servers, personal computers and mobile devices and in secure manual record-keeping systems.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at tricia@padelandtravel.co.uk

We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

About Cookies

Every time someone visits our web site a log file is generated. This contains information such as the user's IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems, to analyse and report aggregate information to our advertisers, affiliates and partners, and to audit the use of our site (eg what part of the world users are connecting from, or what ISPs are being used).

We do not link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information.

How to disable cookies

Our website will ask for your cookie preference on your first visit. You may choose to opt out of non-essential cookies. However, this may affect your browsing experience.

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser.

Cookies we use
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website.

(b) status – we use cookies to help us to determine if you are logged into our website.

(c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally.

(d) analysis – we use cookies to help us to analyse the use and performance of our website and services.

(e) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at https://policies.google.com/privacy